Return & Refund Policy

Thank you for shopping with . This policy explains how cancellations, returns, replacements, and refunds are handled.

Order Cancellation

You may request cancellation before the order is prepared or dispatched. Once preparation or delivery has started, cancellation may no longer be possible.

Return Eligibility

Returns may be accepted only for eligible non-perishable items and must be requested within 2 days of receiving the order.

• The item must be unused and in its original packaging.
• The item must be in the same condition as delivered.
• Proof of purchase or order details must be provided.

Non-Returnable Items

• Customized or personalized products.
• Fresh flowers and other perishable goods.
• Items opened or used in a way that makes them unsuitable for resale.
• Products affected by incorrect storage or handling after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and supporting photos so the issue can be reviewed promptly.

Refund Processing

If a refund is approved, it will be processed to the original mode of payment within 14 days, subject to bank or payment provider processing times.

Return Shipping

Unless the return is due to our error, return shipping costs and risks are the responsibility of the customer.

Contact Us

Email: [email protected]
Phone: +971 54 332 9012